Last Updated: November 2025
DiAna Freight LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, carriers, and business partners. This Privacy Policy explains how we collect, use, and protect your information when you communicate with us by phone, SMS/text, email, or through any online services we may use.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may collect the following information during normal business operations:
Name, phone number, and email address
Company and carrier/shipment details
Pickup, delivery, and load information
Driver and dispatcher contact information
Communication records (calls, SMS, emails)
Any information voluntarily provided related to logistics or freight coordination
We only collect information necessary to perform freight brokerage and communication services.
DiAna Freight LLC uses your information to:
Communicate about pickups, deliveries, and load status
Send rate confirmations and appointment details
Coordinate with carriers, drivers, and shippers
Provide customer support and updates
Maintain internal records and regulatory compliance
Improve service quality and communication efficiency
We do not sell, rent, or trade your personal information.
By providing your phone number to DiAna Freight LLC, you consent to receive SMS/text messages related to:
Freight updates and scheduling
Load status notifications
Driver and carrier coordination
Requested information or document needs
General business communications
Message and data rates may apply.
Reply STOP to stop messages.
Reply HELP for assistance.
If you opt out of SMS, you may still receive essential updates by phone or email.
We use reasonable administrative and technical safeguards to protect your information from unauthorized access, misuse, or disclosure. While no system is completely secure, we take appropriate measures to protect your data.
You may request at any time:
Access to the personal information we hold
Correction of inaccurate information
Deletion of your information (unless required for compliance or record-keeping)
Requests may be submitted by phone or email.
For questions about this Privacy Policy or your data, you may contact us at:
DiAna Freight LLC
Phone: 570-243-1244
Email: Benjamin@DiAnaFreight.com